Please read this policy carefully to understand how we collect, use and store your personal data.
The Mayhew Animal Home is a registered charity in England and Wales (1077588).
VAT no 820 4030 87.
The processing of your personal data is carried out by The Mayhew Animal Home.
By using our website, our social media pages (such as Facebook and Twitter), donating to us and/or shopping online you agree that we can place the types of cookies set out below on your device and use your data in accordance with this policy.
Emails aren’t always secure, and they may be intercepted or changed after they’ve been sent. The Mayhew Animal Home doesn’t accept liability if this happens. The contents of emails reflect their author’s views and not necessarily those of The Mayhew Animal Home.
Please do not send The Mayhew Animal Home any financial data through email.
The information in emails is confidential, so if you’ve received one by mistake, please delete it without copying, using, or telling anyone about its contents.
How do we collect information?
We may collect information about you whenever you interact with us. For example, when you contact The Mayhew regarding our activities, register as a supporter, attend an event, sign up to receive our information and/or emails or make a donation to us, you specifically and knowingly provide us with your personal information.
What information do we collect?
How else may we use your information?
Will we disclose the information we have collected to outside parties?
We do not pass, sell or swap your personal information to any third parties or organisations. However if required to do so by law we may need to disclose your information.
How do we protect your personal information?
We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.
Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk.
Your credit card information
If you use your credit card to donate to us or make a purchase, we pass your credit card details securely to our payment processing partner as part of the payment process. We do this in accordance with the Payment Card Industry Security Standard and don’t store your card details on our website.
Job applicants and current and former employees
If you apply to work at The Mayhew Animal Home, we will only use the information you give us to process your application and to monitor recruitment statistics. If we want to disclose information to someone outside The Mayhew – for example, if we need a reference, or need to get a ‘disclosure’ from the Criminal Records Bureau – we will make sure we tell you beforehand, unless we are required to disclose this information by law.
If you are unsuccessful in your job application, we will hold your personal information for 6 months after we’ve finished recruiting the post you applied for. After this date we will destroy or delete your information.
If you begin employment with us, we will put together a file about your employment. We keep the information in this file secure, and will only use it for matters that apply directly to your employment.
Once you stop working for us, we will keep this file according to our record retention guidelines. You can contact us to find out more about this.
If you apply for a job or volunteering opportunity we will also collect information so we can assess your suitability for the role.
Can you gain access to your personal information?
You may request a copy of the personal information relating to you which is kept on file by The Mayhew Animal Home by contacting our supporter care (details below). We may charge a small fee for providing this information and you may be asked to provide proof of identity before we give any personal information.
You are entitled to know whether we, or someone else on your behalf, is processing your personal information; the personal information that we hold and details of the purposes for the processing of your personal information.
In addition, you can request that we delete any details which you have provided to us and we’ll comply with that request.
How do I update or remove my information or change my marketing preferences?
You can get in touch with us if you:
Please email firstname.lastname@example.org or telephone 020 8206 5870 (or 00 44 20 6206 5870 if you are calling from outside the UK). Or write to us at:
We cannot be held responsible for the privacy of data collected by websites not owned or managed by The Mayhew Animal Home including those linked through our website.
What are cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu for a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies
Types of cookies
There are two broad types of cookies – ‘first party cookies’ and ‘third party cookies’:
In addition, cookies may be either ‘session cookies’ or ‘persistent cookies’. Your computer automatically removes session cookies once you close your browser. Persistent cookies will survive on your computer until an expiry date specified in the cookie itself, is reached. We use both session and persistent cookies.
Categories of cookies we use
What information do we collect?
We may collect some, or all, of this information when you visit our website, depending on how you use it. We monitor how people use our website so we can improve it. We collect this information anonymously.
However, you can use our website anonymously without giving us any information.
If you visit our website, we may record information about including (but not limited to):
Although not through cookies, we do measure the success of the emails we send – so we know what subject lines and stories people liked the most. We receive this information anonymously, we don’t share this information.
Website statistics analytics
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
You can always opt-out of Google Analytics cookies by Google’s opt-out tool.
Third party cookies
You may notice some cookies that are not related to The Mayhew’s website whilst visiting www.themayhew.org. Some of our pages contain embedded content such as YouTube video, Twitter feed, Facebook button share, and you may receive cookies delivered from these websites. The Mayhew does not govern the publication of 3rd party cookies. To understand more about their cookies and privacy statements, please visit the relevant sites.
Some of our cookies will remind you about our work and how you can help after you have left the website. These are the targeting/advertising cookies we use. It is a useful tool for us to keep public awareness of our campaigns and how they can be supported.
If you do not want cookies to be stored on your PC it is possible to disable this function without affecting your navigation around the site.
Changing your cookie preferences
The “Help” menu in the toolbar of most web browsers will tell you how to change your browser’s cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Below is some helpful guidance about how to make these changes.
How to disable cookies?
If you are using Microsoft Internet Explorer and you wish to block Save the Children’s website cookies, you can perform the following:
Find more detailed information on disabling cookies from www.allaboutcookies.org.
Last updated: November 2016